General F.A.Q
Q. Do you provide free samples of products?
A. We are asked this question at least 50 time every day. Unfortunately we do not provide free samples of any of our products. A sample pack would not be effective. Every product sold by Ideal Health Services is designed to last at least 1 month so that maximum benefits can be gained. Sampling a product for a day or two would give no lasting or noticeable benefit.
Q. How do you ship your products?
A. For Australian Orders we ship via Australia Post. For International Orders we use either Air Mail or ECI Express couriers - depending on your chosen request on Checkout. Delivery to most places in the world is approx 4 to 5 days for Express Courier or 7 to 10 days if Air Mail is chosen. Some shipments (to Asia) are usually overnight. Track your shipment through our Shopping Complex.
Q Do you dispatch the same day as goods are ordered?
A If the order is received and processed before 1.00 pm Brisbane time the request is dispatched same day. For orders received and processed after that time, next day dispatch. ( 1.00 pm Brisbane time equates to 8.00 pm Los Angeles time and 4.00 am London time)
Q How do you process your orders?
A All orders are manually processed once received to ensure that there are no errors on the requests and that the Credit Cards details are verified as correct. As such there may be a short delay in responding to your request if we are experiencing peak periods. Please be assured that all product requests are processed in the order in which they are received and as soon as possible. This is also the same for product queries or information requests.
If incorrect or incomplete details are provided, further delays may be experienced whilst we contact you either by telephone or email so please ensure that you check your order very carefully for mistakes before you submit it.
Q My Invoice total is different to my order total - Why?
A Our invoices are listed in Australian Dollars to comply with the taxation laws of this country. The amount shown on your invoice is the Australian Dollar equivalent to the US Dollar amount shown on your order. For your convenience we supply a US Dollar to Australian Dollar currency conversion sheet with your invoice. There may be a few cents difference on your credit card statement - this is due to currency value fluctuations between when we process your sale and when your bank processes the payment. Also your bank may charge you a very small transaction fee - but this is normal practice from banks these days
Q Is there a Guarantee with your products
A Ideal Health Services believes that there are some people who may not experience any physical change in their body by taking health supplements. This is due to their metabolic structure. However, we have provided testimonials of those that have used the products and experienced positive results. We have stated that the products are nutritional and primarily dietary supplements that may improve the general well being and health. Under these circumstances it is not possible for Ideal Health Services to give a money back guarantee on our Health Range .
There is a 100% Money Back Guarantee for Dynamiclear if returned in its original packaging within 90 days of purchase
We will refund any charges (shipping and handling charges do not qualify for refunds) on any products returned to us unopened and in a saleable condition within 21 days of purchase.
In the event that the goods are inspected and opened by any Quarantine Agency you will be responsible for any quarantine inspection fees charged plus the cost of the product should the tamper proof seal be broken in the course of the inspection.
Any good returned are subject to a 10% restocking fee
Q Your competitors provide money back guarantees - why can they do it and you can't?
A The answer lies in the fact that our competitors charge up to 30% more than we do for the same products. We will gladly provide the contact details of our competitors for any customers who wish to pay 30% more for the same products as can be purchased here.
